Refund Policy — Swimwear
1. Overview
This Refund Policy explains your rights when ordering awards from us.
2. Eligibility for Refunds
Refunds are only available in the following circumstances:
a. Faulty items
If the item you receive is defective, damaged, or not as ordered, you may request a refund or replacement. Faulty items must be reported within 14 days of receipt. Documentation (photos or description) may be required. All reports should be sent to; hello@swimsuperb.co.uk.
b. Order Errors by Us
If we dispatch the wrong item by mistake, you are entitled to a full refund or replacement at no extra cost.
3. Non-Refundable Items
Refunds will not be issued for:
- Items that are personalised, or customised.
- Orders placed correctly but returned due to change of mind.
- Items that have been used or are not in their original condition.
- All cancellations. Once an order is placed, it will be processed and cannot be cancelled.
4. How to Request a Refund
To request a refund for a faulty or incorrect item, email hello@swimsuperb.co.uk:
- Contact us within 14 days of delivery.
- Provide:
- Order number
- Your name and contact information
- Description of the issue
- Photos or supporting evidence (if applicable)
5. Returns Process
If a physical return is required:
- Items must be returned in original packaging and in unused condition.
- Return postage costs are at your expense unless the return is due to our error or a faulty item.
- Items can be brought to your venue to be returned.
6. Refund Amounts
- Approved refunds will be issued to the original payment method.
- Delivery charges are non-refundable unless the return is due to our error or a faulty item.
7. Processing Time
Refunds will typically be processed within 14 working days of receiving the returned award or verifying eligibility for a refund.
8. Exceptional Circumstances
Refunds outside of these conditions will not be considered.
