Goggles

Shipping Policy — Swimwear

1. Overview

We aim to deliver your swimwear safely and efficiently. You can choose between home delivery or delivery directly to your pool/venue.

2. Shipping Options

a. Home Delivery

• Cost: £3.95 per order
• Swimwear will be posted to the address provided at checkout.
• Delivery typically takes up to 14 working days after dispatch.
• If the award is out of stock, delivery typically takes up to 28 working days.
• Standard postal tracking will be provided where available.

b. Pool/Venue Delivery

• You may choose to have awards delivered directly to your pool or venue.
• Please provide the full pool/venue.
• Delivery times may vary depending on pool schedules and location.
• Swimwear will be left with the designated box unless otherwise instructed.

3. Dispatch Times

• Orders are usually processed within 14 working days.

4. Shipping Issues

• If your swimwear is lost, delayed, or damaged in transit, please contact us immediately at hello@swimsuperb.co.uk.

5. International Shipping

• Currently, swimwear is shipped within the UK only.

Refund Policy — Swimwear

1. Overview

This Refund Policy explains your rights when ordering awards from us.

2. Eligibility for Refunds

Refunds are only available in the following circumstances:

a. Faulty items
If the item you receive is defective, damaged, or not as ordered, you may request a refund or replacement. Faulty items must be reported within 14 days of receipt. Documentation (photos or description) may be required. All reports should be sent to; hello@swimsuperb.co.uk.

b. Order Errors by Us
If we dispatch the wrong item by mistake, you are entitled to a full refund or replacement at no extra cost.

3. Non-Refundable Items

Refunds will not be issued for:

• Items that are personalised, or customised.
• Orders placed correctly but returned due to change of mind.
• Items that have been used or are not in their original condition.
• All cancellations. Once an order is placed, it will be processed and cannot be cancelled.

4. How to Request a Refund

To request a refund for a faulty or incorrect item, email hello@swimsuperb.co.uk:

• Contact us within 14 days of delivery.
• Provide:
  • Order number
  • Your name and contact information
  • Description of the issue
  • Photos or supporting evidence (if applicable)

5. Returns Process

If a physical return is required:

• Items must be returned in original packaging and in unused condition.
• Return postage costs are at your expense unless the return is due to our error or a faulty item.
• Items can be brought to your venue to be returned.

6. Refund Amounts

• Approved refunds will be issued to the original payment method.
• Delivery charges are non-refundable unless the return is due to our error or a faulty item.

7. Processing Time

Refunds will typically be processed within 14 working days of receiving the returned award or verifying eligibility for a refund.

8. Exceptional Circumstances

Refunds outside of these conditions will not be considered.