Awards (Certificate and badge)
At Swim Superb, we celebrate every milestone with official Awards aligned to the Swim England syllabus, ensuring your child’s progress is recognized with certificates and badges. Parents can easily use Soakly to find the awards their child has earned, keeping track of achievements and encouraging continued growth. These awards not only motivate swimmers but also reflect the high standards and comprehensive skill development Swim Superb is proud to deliver. Join us in celebrating success and building confidence through every stroke.
Refund Policy — Awards
1. Overview
We are committed to providing high-quality awards to recognise achievement. This Refund Policy explains your rights when ordering awards from us.
2. Eligibility for Refunds
Refunds are only available in the following circumstances:
a. Faulty or Incorrect Awards
If the award you receive is defective, damaged, or not as ordered, you may request a refund or replacement. Faulty items must be reported within 14 days of receipt. Documentation (photos or description) may be required. All reports should be sent to; hello@swimsuperb.co.uk.b. Order Errors by Us
If we dispatch the wrong award by mistake, you are entitled to a full refund or replacement at no extra cost.3. Non-Refundable Items
Refunds will not be issued for:
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Awards that are personalised, or customised.
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Orders placed correctly but returned due to change of mind.
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Awards that have been used or are not in their original condition.
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All cancellations. Once an order is placed, it will be processed and cannot be cancelled.
4. How to Request a Refund
To request a refund for a faulty or incorrect award, email hello@swimsuperb.co.uk:
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Contact us within 14 days of delivery.
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Provide:
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Order number
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Your name and contact information
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Description of the issue
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Photos or supporting evidence (if applicable)
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5. Returns Process
If a physical return is required:
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Awards must be returned in original packaging and in unused condition.
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Return postage costs are at your expense unless the return is due to our error or a faulty item.
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Awards can be brought to your venue to be returned.
6. Refund Amounts
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Approved refunds will be issued to the original payment method.
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Delivery charges are non-refundable unless the return is due to our error or a faulty item.
7. Processing Time
Refunds will typically be processed within 14 working days of receiving the returned award or verifying eligibility for a refund.
8. Exceptional Circumstances
Refunds outside of these conditions will not be considered.
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Shipping Policy — Awards
1. Overview
We aim to deliver your awards safely and efficiently. You can choose between home delivery or delivery directly to your pool/venue.
2. Shipping Options
a. Home Delivery
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Cost: £3.95 per order
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Awards will be posted to the address provided at checkout.
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Delivery typically takes up to 14 working days after dispatch.
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If the award is out of stock, delivery typically takes up to 28 working days.
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Standard postal tracking will be provided where available.
b. Pool/Venue Delivery
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You may choose to have awards delivered directly to your pool or venue.
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Please provide the full pool/venue.
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Delivery times may vary depending on pool schedules and location.
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Awards will be left with the designated box unless otherwise instructed.
3. Dispatch Times
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Orders are usually processed within 14 working days.
4. Shipping Issues
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If your award is lost, delayed, or damaged in transit, please contact us immediately at hello@swimsuperb.co.uk.
5. International Shipping
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Currently, awards are shipped within the UK only.
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