Every child learns at their own pace. As a general guideline, swimmers typically progress through one stage approximately every 12 months.

Teachers update your child’s progress every 5 weeks, with a formal assessment every 12–16 weeks. During assessments and updates, swimmers may receive awards, certificates and badges which can be ordered through our website.

Your payment reflects the number of lessons scheduled in that particular month.​For example:4 Saturdays in the month = payment for 4 lessons5 Saturdays in the month = payment for 5 lessons

Unfortunately we cannot offer refunds for missed lessons, as our running costs remain the same.​Where possible, we will offer a catch-up lesson, provided:The absence was logged 24 hours in advanceAvailability allows for a catch-up space.Catch-ups can only be taken after the missed lesson date.

If the whole class progresses at the same time, the class time will remain the same and the class will simply move up to the next stage.​If your child progresses faster than their peers, we will offer you all available class options in the next stage.​In some cases, classes may become mixed-stage groups, but this only happens when:Other swimmers have just a few skills left to completeThe group works well together.